Proposed practice merger between Cornerstone, Park House and Holly Bank surgeries

The partners at the above surgeries are working with NHS St Helens Clinical Commissioning Group to engage with local patients about a proposal to merge the three practices.

The practices have worked closely together for some time and have had the same partners working across all 3 practices for almost 2 years.

They now feel that a merger is the next logical step as it would ensure stability by combining the 3 clinical and administration teams.

The views of our patients are very important to us and we want to make sure we understand them so that dthey are taken into consideration in the final decision making. We would welcome your feedback and would like the opportunity to answer any concerns you may have.

You can provide feedback in the following ways:

  • By completing the questionnaire online at www.surveymonkey.co.uk/r/KFGZTMT (the survey will close on 5th November 2021) or downloading and submitting the patient questionnaire (Word Doc)
  • By attending one of virtual drop in sessions where representatives of the 3 Practices and NHS St Helens Clinical Commissioning Group will be happy to discuss the proposal and answer any questions that you may have.
    Dates for these sessions are as follows:
    Wednesday 22nd September 2021, 15:00 to 16:00pm (use the link bit.ly/2WZ2cQ2 to join the meeting or join by phone by calling 0800 783 7709 and entering 487 858 061#)
    Thursday 21st October 2021, 16:00 to 17:00 (use the link bit.ly/3l5FkGw to join the meeting or join by phone by calling 0800 783 7709 and entering 202 206 666#)
  • By contacting the Patient Advice and Liaison Service on 0800 218 2333.

We have prepared a Frequently Asked Questions document, which will hopefully provide the answers to questions that you may already have thought of.

Following engagement with patients the proposal would need to be considered by NHS St Helens Clinical Commissioning Group, so if approval was given we would aim to have the merger completed by the beginning of April 2022. We would, of course, keep you informed as things progress.

Yours sincerely,
Dr Stephen Cox, Dr Susan Hyde, Dr Claire Clarke and Dr Claire Fletcher
GP Partners

Frequently Asked Questions (FAQs)

The Partners of the above surgeries have sought approval from NHS St Helens Clinical Commissioning Group to engage with local patients about a proposal to merge the three practices. Listed below are a number of FAQs that are provided to answer any potential queries patients may have. Any further queries should be directed to staff at the relevant practice.

Would the name of my current practice change?

Yes. The new practice would be called Atlas Medical Practice.

Would the telephone numbers remain the same?

If you are currently a Park House Surgery patient the telephone number would remain the same. If you are currently a Cornerstone or Holly Bank Surgery patient you would notice a change as the merged practice would use the current Park House Surgery telephone number, 01744 752521. However, we would ensure that you could get through to the merged practice using the old Cornerstone and Holly Bank numbers for a period of time.

Would the opening hours remain the same?

Yes.

Would I still be able to see my usual Doctor or Nurse?

Yes, you would be able to see your usual Doctor or Nurse.

Could I see a different Doctor or Nurse if I wanted to?

Yes, as the clinical teams would be merging there would be more choice of Doctors and Nurses for you to see.

Would any current services be removed?

No. All current services would remain.

Would any new services be introduced?

Yes, in time. We believe that having a bigger medical and non-medical team would give us scope to provide more services eventually.

Would the same number of appointments be available?

There would be no reduction in the number of appointments available.

Would there be changes to how I make appointments and order medication?

We would aim to keep the systems the same but would look to make improvements once the new team had bedded in. The offer of a telephone consultation followed by a face-to-face consultation (where needed) would remain for now. Medication would be ordered in the same way.

Would the arrangements with the pharmacy for delivering my medication remain the same?

Yes, there would be no change to these arrangements.

Would there be any changes to how I access GP Out of Hours services?

No, you would still ring the practice number in the first instance.

Would I need to re-register to remain on the patient list of the merged practice?

No, you would automatically become a patient of the merged practice.

What would happen to my health records?

The three clinical systems would be merged together, so your health records would be available to all clinicians at the merged practice.

Would this affect any treatment or medication I am currently receiving either at the GP practice or any Hospital?

No, any current treatment and medication would be unaffected.

What are the timescales for the decision on whether to merge the three practices?

The proposal would be considered by NHS St Helens Clinical Commissioning Group in December 2021 and, if approved, we would hope to merge the three practices at the beginning of April 2022.